Returning an unwanted item within the 14-day cooling off period.

As per UK long distance selling regulations unless the goods are faulty/damaged/sent in error, you have 14 days to notify us of a return for a full refund as long as they are 'as new' - for example, if you ordered by mistake or change your mind on product suitability. You then have 14 days to get it back to us.

Please note in this instance it is your responsibility to bear the cost of the return delivery by insured means back to us. We can arrange this upon request and deduct this from your refund amount. Please note if you paid extra for next day delivery or any other non standard delivery, this 'extra' service charge will not be refunded.

Goods can be taken out the box and inspected but must be carefully repackaged in their original packing as received. Should they be marked (clearly used) we reserve the right to charge a restocking fee accordingly.

Our Right to Cancel

When an order is placed with us, we reserve the right to cancel an order if for some reason an item is unavailable when we come to despatch it (stock error/damage or other) or due to a pricing mistake which we simply cannot honour. Your contract with us starts when you order is delivered/collected.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price or error, you will be informed and asked if you wish to reconsider your order before proceeding.

We are not responsible for delays outside our control.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.

Governing Law

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.